Returns and refund
All sales are final. The purchases are not eligible for returns/refund/exchange
Loyalty points won't be rewarded for purchases made during the sale
Loyalty and referral rewards can’t be redeemed against any on-going sale/promotion on the website.
A cancellation fee of
₹2,000/ - ₹5000 will be charged in case of cancellation depending on the purchase before the shipping of the product
No cancellations will be entertained after shipping of the product.
Only credit notes will be issued in the case of cancellation.
1) Refunds - Requests for refunds would only be entertained in case the pair you have received is damaged and unworn. Please write to us at Gmail I'd to take your case further. Our team would look into the situation and work to give you an apt solution.
Refunds - Requests for refunds would only be entertained in case the pair you have received is damaged and unworn. Please write to us at steplly. to take your case further. Our team would look into the situation and work to give you an apt solution.
Returns - Returns are only entertained in case of a damaged product or if a wrong size has been delivered as per your order. The team at steplly. will scrutinize your return request to validate it. If approved, the customer is to ship the pair in the same exact conditions with the tags attached. All original accessories and items must be included in the parcel that is being returned.
It is the customer’s responsibility to ensure that the pair is returned in steplly.’s protective box. If the steplly. box is damaged, the customer must double-box the pair in a larger, protective carton or box and secure it with tape before sending.
Once the pair reaches our headquarters, it will go through an detailed examination, on qualification of which 100% of your total billed amount would be returned to you in the form of store credit. The store credit would be valid for 1 year from the date of purchase. The entire resolution process might take upto 30 days, however the team would work to give you a resolution at the earliest.